What is included with my membership?
Your membership includes 6 visits to any of the lounges in the DragonPass network.
What is included in a lounge visit?
Facilities can vary between each lounge; you can check what is available at each applicable airport lounge by clicking here and using the search function.
What lounges can I use my DragonPass App in?
You can find a full list of available lounges here https://rewards.dragonpassuk.com.
Where can I find the lounges within the airport?
You can find a list of our lounges here . If you click on your selected lounge you will find its location within the airport and the facilities available at the lounge. Lounges are often grouped together in airport terminals and signposted.
Will I receive a physical card?
No. This is a digital membership only.
Can I bring guests?
You may bring guests but you will be charged GBP £16 per guest visit. This will be charged to the registered payment card linked to your account.
How many guests can I take with me to an airport lounge?
Individual lounges operate their own policies regarding guests and group sizes. Please check using our lounge search function what each lounge’s policy is prior to visiting.
Do I need to book?
No, simply show your digital membership card via the app to the reception desk at the airport lounge when you arrive. Please note that you may need an additional form of identification to access the lounge such as a passport, driving license or boarding pass.
How long does my membership last?
Your DragonPass membership will last 12 months from the day you completed your registration.
I have not received my Welcome Email.
If you have not received your Welcome Email please contact the customer services team using either use the Contact Form on the website found here or you can email support@dragonpassuk.com.
How do I get the DragonPass app?
The DragonPass App is available on Android and IoS.
Play Store - https://play.google.com/store/apps/details?id=com.dragonpass.en.activity&hl=en_GB
App Store - https://itunes.apple.com/gb/app/dragonpass-lounge/id908646450?mt=8
